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A: The error notification you notice on your TV is usually because of an expired subscription. It only becomes a problem when you still see the E16 error code even though you have active subscription. The reason why this happens is because when you make your payment it's possible that your decoder is turned off- and if that's the case, activating the subscription might be delayed. Hence the E16 error. The following methods can be introduced in solving the above problem; A. Ensure your smartcard is properly inserted. B. Send A Text: i. On DSTV send "RESET (Smartcard Number)" to "30333" ii. On GOTV send "RESET (Smartcard Number)" to "4688" C. Get Online (DSTV): i. Go to DSTV's Self Service portal eazy.dstv.com/Self/Service ii. Enter your Smartcard number iii. Enter the captcha iv. Click "Clear error code" D. Get Online (GoTV): i. Go to GoTV Eazy portal eazy.gotvafrica.com/gotv/max ii. Enter the captcha iii. Click "Clear error code" E. Call Customer Care Representative; * Call DSTV Customer Care Line: 012703232, 08039003788 * Call GoTV Customer Care Line: 08039044688 * Toll Free Customer Care Line: 08149860333
Check the 'Debt Section' of your receipt to verify that you are not owing any arrears. Most time DISCOs start deducting arrears from 4-6 months after installation. A (2): When DISCOs go for inspections they switch meter to appropriate plan, if any error is discovered. Check your receipt for your current plan
